Privacy & Data Protection
Welcome to the privacy policy for Greatwin. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We know privacy matters, so we describe our practices in clear terms and set out how you can manage your information when using our site and services.
Types of data we collect
We collect a range of information necessary to operate an online casino and sportsbook service, manage accounts, and meet legal obligations. Data we collect falls into three main categories: personal data, technical data, and transactional data.
Personal data
Personal data includes information you provide when registering or verifying your account, such as your name, date of birth, email address, phone number, billing and postal address, and government ID where required for verification. We also collect account credentials and communication preferences.
Technical data
Technical data covers device and connection information such as IP address, browser and device type, operating system, language settings, and location data derived from your IP. We also record user activity on the site, session times, and feature usage to help keep the service secure and functional.
Transactional data
Transactional data includes deposits, withdrawals, bets, game activity, bonus use, payment method details, and any correspondence about financial transactions. Where required for compliance, we may retain records of deposits and withdrawals and documentation submitted for identity verification.
How we use information
We use collected data to create and manage your account, process payments, verify identity, prevent fraud, and comply with legal obligations. Data also helps us maintain and improve the service, investigate disputes, operate customer support, and send important account notices. Where you consent, we may use contact details for promotional messages, which you can opt out of at any time.
Data protection practices
We store personal information on secure servers and use industry-standard encryption for data in transit. Access to personal data is limited to staff and service providers who need it to perform operational tasks. We maintain internal policies and technical measures designed to protect against unauthorized access, alteration, disclosure, or destruction of data.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functionality, preference storage, analytics, and marketing. Analytics cookies help us understand site performance and user behaviour, while advertising cookies may be used by third-party partners to deliver relevant offers. You can manage cookie settings through your browser and opt out of non-essential tracking where offered.
User rights
Subject to applicable law, you have rights to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. You may also request a copy of your personal data in a commonly used format. To exercise your rights, contact our privacy team using the details below.
Access, correction and deletion
If you need to review, update, or remove personal information, we will respond to verified requests and guide you through any necessary steps. Some data may be retained where required for legal, regulatory, or legitimate business purposes, such as fraud prevention and financial recordkeeping.
Information sharing and third parties
We share information with third-party service providers who support operations, including payment processors, identity verification vendors, analytics providers, and customer support platforms. We may also disclose information where required by law or to protect our rights. All third parties are contractually restricted to use data only for the services they provide.
Privacy policy updates
We may update this policy from time to time to reflect operational or legal changes. Material changes will be posted on the site with an updated effective date. If you have questions about this policy or wish to make a privacy request, contact [email protected].
Great Win is committed to handling your information responsibly and keeping your account secure. If you have concerns about privacy practices, please reach out to our support team for assistance.