Greatwin Casino Privacy Policy
This Privacy Policy explains how Greatwin collects, uses, stores and protects personal information when you use our online casino services in Canada. We take your privacy seriously and set out below the types of data we collect, why we need it, who we may share it with and how you can exercise your privacy choices.
Types of data we collect
Personal data
When you register an account we collect personal information such as your name, date of birth, contact details, address, and identity documents for verification. We also store account credentials, communication history with our support team, and KYC documents where required for payments and regulatory checks.
Technical data
We collect technical information automatically when you use the site. This includes IP address, device and browser details, operating system, device identifiers, and usage data such as pages visited, time on site and game activity. We use cookies and similar technologies to support the service and improve performance.
Transactional data
Transactional information covers deposits, withdrawals, wagering history, payment method details (such as the last four digits of a card or crypto wallet identifiers), currency selected and transaction timestamps. Payment providers may also supply additional verification information as part of processing.
How we use your information
We use collected data for account setup and to provide the services you request - for example to process deposits and withdrawals, verify identity, and enable secure play. Other uses include fraud prevention and security monitoring, customer support, reporting and analytics, and to comply with legal obligations. With your consent we may also send promotional messages and offers, and you can opt out of marketing communications at any time.
Data protection practices
We apply technical and organisational measures to protect personal information from unauthorized access, loss or alteration. These measures include encryption of data in transit, access controls for staff, secure storage systems and regular security reviews. We limit access to personal data to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, support login and security, analyse usage and serve functional content. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences through your browser settings or via our cookie banner where available.
User rights
Canadian users have rights to access and correct their personal information, request deletion where applicable, and object to or restrict certain processing. You may also withdraw consent to direct marketing at any time. Requests will be reviewed and handled according to applicable law and our verification procedures.
Access, correction and deletion
To request access, correction or deletion of your personal information, contact our support team at [email protected]. We will ask for information to verify your identity before acting on any request. We aim to respond promptly and will advise if additional steps are required to complete your request.
Information sharing and third parties
We share data with trusted service providers who perform services on our behalf - for example payment processors, identity verification vendors, game providers, hosting and analytics partners, and anti-fraud services. We may also disclose information to comply with legal obligations or in response to lawful requests from authorities. Where third parties process data on our behalf we require them to apply appropriate safeguards.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the service after changes are posted constitutes acceptance of the updated policy.