Responsible Gambling
At Greatwin we take responsible gambling seriously. We want every player to enjoy online play in a safe and controlled way, so we provide clear tools and support to help you manage your account and your time on the site. If gambling stops being fun, we encourage you to use the controls below or contact our support team for help.
Player protection principles
We focus on prevention, early intervention and access to support. That means making limits and account controls available, monitoring for risky activity, and responding promptly when players ask for help. We treat player safety as a priority and handle requests for restrictions or account closures professionally and confidentially.
Activity-control tools
You can control your play directly from your account or by contacting support. Available options include:
- Deposit limits - Set daily, weekly or monthly deposit caps to keep spending within your budget.
- Loss limits - Limit how much you can lose over a chosen period to reduce financial risk.
- Session controls - Schedule breaks, set maximum session times, and receive warnings when a session is about to end.
- Self-exclusion - Request a temporary or longer-term account closure if you need an extended break from gambling.
How to apply limits
Most controls can be set in your account settings. If you prefer, contact customer support and we will apply the requested limit or exclusion on your behalf. We process these requests quickly and treat them as confidential.
Signs of problematic behaviour
Watch for changes in your play that may signal trouble, such as:
- Chasing losses or increasing stakes to try to recover money
- Neglecting work, family or other responsibilities in favour of gambling
- Feeling anxious or stressed about gambling activity
- Using gambling as the main way to cope with problems
Tips for maintaining control
- Set strict deposit and loss limits before you play and stick to them
- Decide in advance how long you will play and take regular breaks
- Avoid gambling when feeling stressed, tired or under the influence of alcohol
- Keep track of your spending and review activity regularly in your account history
- Talk to someone you trust if your gambling starts to cause concern
Professional help and support organisations
If you think you need more help, reach out to local or national support services. Provincial problem gambling helplines, Gamblers Anonymous and other local organisations offer confidential advice, counselling and treatment options. You can also discuss concerns with a health professional or an advisor who specialises in gambling issues. If you need assistance applying limits or self-exclusion, our support team is available to help guide you through the options.